How do I track my order?

TRACKING

Once your order has been dispatched from The Carlton Shop, you will recieve an email from AusPost eParcel with a Tracking number for your parcel and directions on how to track your parcel to your door. 
If you experience dificulties tracking your parcel please contact The Carlton Shop or Australia Post. 

The Carlton Shop - 03 9389 6288 / carltonshop@carltonfc.com.au
Australia Post Help - 13 13 18

 

UNCLAIMED OR RETURNED PARCEL

If your order is unclaimed or return to sender, the customer will incur a cost to have the order reposted. 
All orders are sent to the address listed on the order and can not be changed without contacting The Carlton Shop directly on 03 9389 6288.